Prathima Puranik
I'm Designer
About
I am a passionate UI/UX Designer and Web Developer with expertise in PHP, Java, and cloud technologies. I specialize in creating user-friendly applications, system administration, and IT support solutions.
UI/UX Designer & Web Developer.
I have strong problem-solving skills and a keen eye for UI/UX design, ensuring seamless user experiences. My expertise in web development, system administration, and cloud technologies makes me highly versatile. With a proactive and customer-focused mindset, I excel at troubleshooting and delivering efficient IT solutions.
- Website: Gazetteer
- City: Stoke-on-Trent, UK
- Degree: Masters in Computer Applications
- Work-status: Available Immediately
I have extensive experience as a UI/UX Designer and Web Developer, specializing in PHP, Java, JQuery, and cloud technologies. My expertise includes customer-facing application support, system administration, and virtualization. I have successfully handled hardware and software installations while ensuring seamless IT support and troubleshooting. My ability to design and develop user-friendly applications makes me a valuable asset in any tech-driven environment.
Projects Completed Web Development Projects Delivered Successfully
Technologies Mastered Expertise in PHP, Java, Azure, jQuery, API calls, REACT SQL and UI/UX Design
Years of Experience As Java developer, Lecturer and web support technician
Certifications & Training Oracle Java SE 7 Programmer I, Level 2 Diploma in ICT Systems Support, Full stack developer ITCareer switch
Skills
Proficient in web development, UI/UX design, cloud technologies, and IT support, with a strong focus on creating efficient and user-friendly solutions.
Resume
As a detail-oriented IT professional with a Master’s in IT, I specialize in MS SQL database administration, Python and JAVA development, and web technologies like HTML, CSS, JavaScript, jQuery, PHP, and AJAX. With a proven track record in application support, I have reduced downtime by 30% through proactive troubleshooting. Skilled in system administration, cloud computing (Azure), and IT support tools, I ensure seamless operations while exceeding SLAs and business expectations.
Sumary
Versatile IT Professional
Graduated with a Master’s in Computers in 2003, followed by a career as a Senior Java Developer and Lecturer until 2009. Took a career break to raise a family, then re-entered the workforce in 2021 as a Software Support Analyst, bringing a wealth of experience in both development and customer support.
Education
Full stack developer
2025 - 2025
A qualification from ITCareerswitch that covers front-end and back-end development, including databases, APIs, and modern web technologies
Level 2 Diploma in ICT Systems Support
2024 - 2024
A qualification from City glides that covers the fundamentals of IT system maintenance, troubleshooting, and user support.
Java SE 7 Programmer I
2015 - 2015
An Oracle certification that validates fundamental Java programming skills, including object-oriented concepts, syntax, and APIs
Masters in Computer Applications
2001 - 2003
Karnataka University, Dharwad, India
Postgraduate degree focusing on advanced computing, software development, and IT management.
Professional Experience
Web Support Technician
2024 - 2024
Innocraft Technology, New Zealand (Working remotely from UK)
- Solved 90% of client issues without escalating to higher levels.
- Identified and resolved UI issues, improving the user experience and functionality.
- Documented troubleshooting steps and solutions in knowledge bases to improve support processes and enable knowledge sharing.
- Applied, maintained and updated the UI codebase using version control systems such as Git.
Software Support Analyst
2021 - 2023
Accelya Global Limited (Camberley, UK)
- Acquired expertise in collecting data with PostgreSQL.
- Tracked and manage the lifecycle of P1 and P2 issues, ensuring timely updates and resolution adhering to SLAs.
- Used Excel to report ticket management and customer satisfaction to the upper management team.
- Conducted regular CSAT surveys to gauge customer satisfaction and identify area of improvement. Worked hard to improve CSAT scores by implementing effective support strategies.
- Worked closely with airline customers to refine and implement complex business rule configurations of CRs.
Career gap
2009 - 2021
Full time mother/carer
- Full time mother of 2 wonderful girls with younger one is differently able. Acquired great deal of patience and a persistent attitude while bringing up my younger one to overcome daily challenges.
- Strong advocacy skills to meet my child’s needs within educational, medical and social setting.
- Enhanced communication skills in order to connect with my child, who has difficulty in this area.
- Developed deep sense of empathy and understanding towards different experiences and challenges.
Lecturer/Head of the department Bachelor degree college
2007 - 2009
GH College (Haveri, India)
- Conducted lectures and training sessions, teaching core computer science subjects and practical skills.
- Led the Bachelor in Computer Applications (BCA) faculty, overseeing curriculum planning and implementation for the computer science program
- Organized workshops, seminars, and additional learning activities to enrich students' academic experience.
- Assessed student performance through exams, assignments, and projects, providing constructive feedback to support their growth.
Senior JAVA developer
2006 - 2007
Global Education Network (Hubli, India)
- Led the development of project Campus Management System (CMS)
- The project's technology included Java, J2EE, JavaScript, HTML, Web Sphere, and DB2.
- Created custom reports and dashboards using SQL and reporting tools.
- Conducted code reviews and provided mentorship to junior developers on JavaScript best practices.
- Collaborated with backend developers to integrate seamless data flow between server and client.
- Enhanced user experience with smooth transitions using CSS, HTML and JavaScript.
- Ensured UI consistency and adherence to design guidelines.
Portfolio
My journey in software development has been driven by a passion for creating impactful, user-centric solutions. Each project in my portfolio showcases the hard work and dedication I've put into building functional, scalable, and innovative applications. Whether it's crafting intuitive user interfaces or solving complex technical challenges, I strive to deliver high-quality results that meet both client and user needs.
Services
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Reflections
A collection of kind words and thoughts shared by my colleagues about our time working together. Their reflections highlight the experiences, teamwork, and impact we've created along the way.
A go-to person for all things Revenue Integrity! Their problem-solving skills, keen eye for detail, and dedication to continuous improvement have made a significant impact on the team's success.
Robert Haines
Director - Technical Consulting Revenue Integrity at Accelya
Brings out the best in the team by fostering an environment of trust, encouragement, and shared success. Always willing to help, guide, and go the extra mile for teammates.
Carolina de Caso
Product Manager at Accelya
With extensive experience in Accelya’s Revenue Integrity product, they not only understand the technical intricacies but also provide strategic solutions that enhance efficiency and drive results
Andrew Fletcher
Operational Manager at Accelya
Prathima is driven by dedication and persistence, she approaches every challenge with a solution-focused mindset. She is smart at taking decisions, continuous learning, and delivering value with every task that she takes on.
Matthew Ibbs
Software Engineer at Accelya
A true problem-solver with a customer-first mindset! Always ready to assist, troubleshoot, and ensure smooth operations with a calm and professional approach.
Gloria Requena Ramos
Industrial Engineer at Accelya
Contact
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